How can I contact Davenche?
You can email us at support@davenche.co where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Currently, we ship our products only within India.
Where do you ship from?
We ship from regional warehouse that is closest to your location.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied.
What payment methods do you accept?
We accept all major debit, credit cards (VISA, Mastercard, AMEX, RuPay), UPI payments including but not limited to G Pay, PayTM, PhonePE & Net banking options.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 5-7 days to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
No, the prices displayed on our site are inclusive of all taxes in INR, which means you do not have to pay for duties or taxes once you receive your order.
How do I return an item?
Please contact us at support@davenche.co.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received a product that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), an unboxing clip showing the defect and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.